FAQs

AUTHENTICITY

Are your items authentic?
Yes! All RELUXX merchandise is 100% authentic. We have partnered with Authenticate First to professionally authenticate each item, so you can buy with confidence! To learn more about our authentication process, click here. 

Do you have proof that these items are real?
Absolutely! Every order will receive a Certificate of Authenticity for each item purchased ($50 value).

Will I receive a Certificate of Authentication (COA) for add-on accessories I purchased?

Complimentary COAs are not provided for both added accessories and purchased accessories. Examples of add-on accessories (not limited to):

  • Dust Bags
  • Boxes
  • Chains/Straps
  • Luggage Tags & Belts
  • Padlocks
  • Keys
  • Shopping Bags

If you would like a COA with your purchased add-on accessories, please contact use at hello@reluxx.com before your order is processed. COA requests for complimentary add-ons are not offered at this time.

COA requests are an additional $20 per request. Please allow up to 48 hours for a COA to be generated and your completed package to be shipped.

An expedited COA request will be an additional $10 plus the initial $20 fee. Please allow up to 24 hours for an expedited COA to be generated and your completed package to be shipped.  

COA request can only be completed if the authentication service is offered by partnering authentication company.

 

RETURNS & REFUNDS

Do you offer refunds?
RELUXX does not offer refunds at this time. All sales are FINAL. To learn more about our Refund & Return Policy, click here.
What about partial refunds?
RELUXX does not offer partial refunds at this time. All sales are FINAL. Please review our Refunds & Returns Policy for more details.
Can I exchange my item?
RELUXX does not offer exchanges at this time. All sales are FINAL. Please review our Refunds & Returns Policy for more details.

 

SHIPPING

Do you ship outside the US?
Unfortunately, we do not offer shipping outside of the US at this time. To learn more about our Shipping Policy, click here.
How do you calculate shipping?
Shipping is automatically calculated at checkout based on weight and distance. 
My payment was rejected because my shipping billing addresses are different, why?
To protect against fraud, RELUXX can only ship to billing addresses. We do understand exceptions to this may be requested (recently moved, second home, a gift for someone, shipping to neighbor, etc.). To request for an exception, please contact us at hello@reluxx.com. Please be advised, verification of both buyer and recipient must be completed before shipping. This may result in a delayed in processing time.
How long will it take until I receive my purchase?
Shipping timeframes varies based on the shipping method you chosen during checkout. To read about the processing times, click here. 

 

SHOP PAY

Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
  • For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
  • For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.